http://noodad.disqus.com/Wiping Asses and Taking Names Since 2006enWed, 25 Feb 2009 20:12:33 -0000http://www.noodad.com/wp/doodads/leap-frog-great-products-liars-and-cheap-bastards#comment-6627874GOOD to know!! Just purchased our second leapster and I was just searching to find out why the heck it was not included. I will have to give them a call. Courious to know if you ever did recieve the cover yet?JessicaWed, 25 Feb 2009 20:12:33 -0000http://www.noodad.com/wp/doodads/leap-frog-great-products-liars-and-cheap-bastards#comment-4333641Same thing happened to me with the covers. We were given a referrence # for a new cover but everytime I called I was told they weren't available and to call back in a few months. 4 calls later I was finally told they were no longer available and there was no way to get them. I feel like they've wasted my time and now I have to tell my daughter she's not getting her cover (our son's leapster came with one).SharonThu, 11 Dec 2008 15:46:00 -0000http://www.noodad.com/wp/doodads/leap-frog-great-products-liars-and-cheap-bastards#comment-3770393I too have experienced the horrific customer service. I needed a new stylus for my daughter's Leapster but wanted to be sure the pen offered on the website would fit my daughter's Leapster as it was an older one. Long story short, and I swear I am not making this up, I would call the 1-800 number, select the choice to order a new pen, and GET CONNECTED TO A HYUNDAI DEALERSHIP. The first time, I thought I was losing my mind. By the fifth, the girl at the dealership and I had gotten to know each other, and she assured me that this happened all the time. And she had reported it, although Leap Frog has done nothing to correct the problem. I'm not sure what was worse, attempting to relay my problem to a person who could not speak English, or talking to a lady at a car dealership. It probably doesn't matter either way. I am appalled by the lack of customer service at a company that one would assume is reputable.TonyaFri, 14 Nov 2008 09:03:21 -0000http://www.noodad.com/wp/doodads/leap-frog-great-products-liars-and-cheap-bastards#comment-3639614FYI folks, check out ebay. As of today there are a few auctions where people are selling the covers for around $10.GeorgeSat, 08 Nov 2008 20:53:22 -0000http://www.noodad.com/wp/doodads/leap-frog-great-products-liars-and-cheap-bastards#comment-1747422I had a very similar experience- "Santa" brought Leapsters for my twin daughters last Christmas. The green one had a cover, pink did not. I e-mailed and got the same response as Noodad. Called in January and got the "10-15 business days" line. Called again and got the "3-6 months" line. Waited 6 months. Called today. Got the "no longer in stock, we can send you a cartridge for your inconvenience" line, even when I talked to a supervisor. I asked where customer service is located. Now, how do I tell my little girl that Santa's elves work out of the Phillipines and won't be fixing her toy that I promised they were working on? I told the company I would NEVER buy another LeapFrog product and that they USED to be one of my two favorite companies. If I had known, I would have taken the blasted thing back to the store in January. But I trusted them and now it's too late. I even asked for a refund and they refused. I'm glad you got your pink cover, Greg (btw, great name- that's my son's name, too). Now I feel like I'm up sh*t creek. If you file suit, let me know. I'm furious!BeckyThu, 17 Jul 2008 15:26:56 -0000http://www.noodad.com/wp/doodads/leap-frog-great-products-liars-and-cheap-bastards#comment-1747421I am so irritated with his company! My daughter accidentally broke her stylus for her leapster. Her sister did not. Considering they are 3 and 4, this is a HUGE inconvenience because they fight constantly when one gets to play and the other cannot. I called to re-order another stylus. They said it would be there in 7-10 business days. Two weeks passed, finally I called and they said that they were in back order and they'd ship it when they came out. I was so angry! We already payed for the stupid thing and were checking the mail daily. It has now been over a month and we haven't heard anything. I called today to check on the status (again) and they aren't answering. They said to call during regular business hours. Last time I checked 2:00 IS normal business hours! I HATE LEAPFROG and I will NOT buy any more of their products again.BernadetteTue, 27 May 2008 18:07:08 -0000http://www.noodad.com/wp/doodads/leap-frog-great-products-liars-and-cheap-bastards#comment-1747420Here is the truly awful thing. We were on the waiting list for a replacement cover since the end of December of 2007. Every time we called to check on the status, we were told the cover was coming but they had a large volume to ship out. That was until the end of April when the finally admitted they were never sending a cover. They said the waiting lists had been destroyed and that no one was receiving a replacement cover. They offered me a free game in apology...one of their cheap/on sale games, of course. I am truly disgusted with this company. They have literally ripped off thousands of customers!!AnnThu, 01 May 2008 23:45:54 -0000http://www.noodad.com/wp/doodads/leap-frog-great-products-liars-and-cheap-bastards#comment-1747419OK, I had the same thing....on order, but backordered. Finally received the pink one for my girslfriend's daughter. I was told blue still on backorder. Finally called weeks later and told "We are no longer offering these. We can offer free cartridges." So I have tow free cartridges coming but no LCD cover. I agree that it was very cheap and decptive of Leapster to pull this cover from the product without warning or indication in advertisment. I've thought about filing a class action lawsuit against them.GregSun, 20 Apr 2008 20:36:42 -0000http://www.noodad.com/wp/doodads/leap-frog-great-products-liars-and-cheap-bastards#comment-1747418I have been going through the same rigmarole that you have. Ours was purchased in Nov. 2007, but we did not realize the screen cover was missing until Christmas Day. I have been trying to get a new cover since early January. The same old poor customer service that you got is what I have been getting. Except I was actually told that mine had been sent out and should reach me within 10-15 business days. It never came. When I got back in contact with Leapster, all they could say was "Sorry, no one should have told you that as they are on back order and should go out in March." Notice it is April and we still have no screen cover!CherylWed, 09 Apr 2008 13:34:53 -0000http://www.noodad.com/wp/doodads/leap-frog-great-products-liars-and-cheap-bastards#comment-1747417Isn't that funny, we just did the samething, however they never offered to put us on a list for replacement parts. That was the dumbest thing to do. My poor friend at Christmas time went through her garbage because she was sure hers was thrown out. I wouldn't hold your breath on getting that part.MichelleTue, 01 Apr 2008 09:18:40 -0000